Tenants can pay rent online, submit maintenance requests with photo attachments, view and download lease agreements, purchase renters insurance, update their contact information, and view property notices — all from any web browser or the free Resident Connect mobile app.
Connect with your tenants
The Tenant Portal is the easiest way for tenants to pay rent online, submit maintenance requests, and stay connected.
What Can Tenants Do in the Rentec Direct Tenant Portal?
Quick Answer: The Rentec Direct Tenant Portal gives tenants 24/7 access to pay rent online (free ACH bank transfers or credit/debit cards with 2.95% fee), submit maintenance requests with photo attachments, view and download lease documents, access complete payment history with receipts, and order renters insurance through integrated providers. Available via any web browser or free mobile apps for iOS and Android (Resident Connect app). Tenants can set up automatic recurring rent payments and receive push notifications for important updates. No additional cost to landlords—included with all Rentec Direct plans starting at $45/month.
Tenant Portal Features and Benefits
Give your tenants an online portal to complete renter related tasks from their phone or computer.
In the Tenant Portal, your residents can:
- Pay rent online
- Submit maintenance requests
- Receive property notices
- View lease agreements
- Purchase renters insurance
The Tenant Portal is included in your Rentec Direct property management software account at no additional cost. It's just one of the many helpful features that will make your job managing rental properties and tenants easier. Learn more about Rentec Direct's features.
How Does the Tenant Portal Improve Renter Relations?
The modern renter wants an easy way to stay connected and automate important tasks, like paying rent each month. You will stand out to your residents by providing convenient, online tools that will facilitate a great landlord tenant relationship.
How Does the Tenant Portal Help Protect Your Property?
The Tenant Portal gives your residents a convenient way to submit maintenance requests online. Within the online portal, your tenants can take photos and share details about a maintenance issue. Through these easy reporting options, your tenant will be more likely to quickly report an issue, so you can address the concern before it becomes an expensive problem.
The Tenant Portal mobile app
Your tenants can download the free Resident Connect mobile app to pay rent, submit maintenance requests, purchase renters insurance, and view property notices at their convenience.
Property managers and renters love the Tenant Portal:
Rentec Direct has been trusted by independent landlords and property managers since 2007, with a 4.8 rating across 5,705 verified reviews.
This app offers just the functionality that tenants need without making it too difficult or clunky. I love how the payments page shows a history of charges and payments and hides the background details that the landlord put in which is the correct way to do it. I've never had this app crash and it easily allows the tenant to set up one time or ongoing rental payments and allows them to submit maintenance requests. Great job.
Stephen S.
Landlord
I love it! Soo much easier to make monthly payments and report any type of issue at home!
Ben N.
Tenant
More reasons to love the Tenant Portal
Online Rent Payments
Your renters can set up one-time or recurring rent payments, paid with their bank account or by credit card.
Submit Maintenance Requests Online
Your renters can report an issue in seconds from their mobile phone so you can prioritize maintenance requests efficiently.
View Lease Agreements
Your renters can instantly access their lease agreement or other important files shared in the Tenant Portal, helping them remember rules and lease terms.
Purchase Renters Insurance
If you require renters insurance, your tenants can purchase a policy in the Tenant Portal or submit copies of insurance purchased through a different provider.
Electronic Cash Payments
Let cash (and money order) paying tenants make secure, electronic cash payments by selecting the Pay with Cash option in the Tenant Portal.
View Property Notices
Your renters can check their balance and see property information upon logging into their Tenant Portal.
Stay in Touch
Your renters will be able to keep their contact information up-to-date in the Tenant Portal, so you can easily reach them to share important information.
Eliminate Late Rent Payments
With options to set up automatic rent payments in the Tenant Portal, your tenants will be more likely to pay
rent on time. This study proves it!